This policy explains how EasyTripMate handles information through its website, enquiry process and analytics tools. It may be updated when our services, technology or legal obligations change.
About this policy
This policy applies when you visit the EasyTripMate website, call or message us, submit a travel enquiry, request a quotation or arrange a service with us. It describes personal information handled by EasyTripMate in connection with those activities.
Information we receive
Depending on your request, we may receive your name, phone number, email address, starting point, destination, travel dates, group size, accommodation preferences and other details you choose to share. For confirmed travel, additional identification, age, permit or accessibility information may be required when relevant to the service.
How information is used
Information is used to respond to enquiries, prepare quotations and itineraries, coordinate bookings, communicate journey updates, provide traveller support, maintain business records and handle questions or complaints. We should only request information reasonably connected to these purposes.
Travel partners
Relevant details may be shared with hotels, drivers, transport operators, activity providers, permit facilitators or other partners when necessary to quote, reserve or provide a requested service. Partners receive only the information reasonably needed for their role and may handle it under their own privacy practices.
Communications
We may contact you by telephone, WhatsApp or email about an enquiry or confirmed journey. Promotional messages should only be sent where permission or another valid basis exists, and you can ask us to stop marketing communication at any time. Essential booking and service messages may still be required.
Cookies & similar technologies
EasyTripMate uses cookies and similar technologies to operate the website, understand how visitors use it, measure performance and improve its services. These technologies may collect browser and device information, approximate location, pages visited, referring source and interactions with the website.
Google Analytics 4
We use Google Analytics 4, a web analytics service provided by Google LLC, to understand website traffic, page usage and visitor interactions. Google may process information collected through cookies and similar technologies according to its privacy policies. We do not intentionally send names, email addresses, telephone numbers or other directly identifying information to Google Analytics.
Learn how Google uses information from sites that use its services.
Microsoft Clarity
We use Microsoft Clarity to understand how visitors interact with our website through behavioural metrics, heatmaps and session recordings. This information helps us identify usability issues, improve website performance and enhance our travel services. Clarity may use first-party and third-party cookies and other tracking technologies, and Microsoft provides tools to mask sensitive content.
Data retention
Information should be kept only for as long as needed to respond, provide agreed services, maintain required business records, resolve disputes and meet applicable obligations. Different records may need different retention periods. Information no longer reasonably required should be deleted or anonymised where practical.
Data security
EasyTripMate should use reasonable organisational and technical safeguards appropriate to the information handled. No email, messaging, website or storage method can be guaranteed completely secure, so travellers should avoid sending unnecessary sensitive information through open communication channels.
Your choices
You may restrict or delete cookies through your browser settings. Where required by applicable law, analytics technologies will be used according to the consent choices you provide through our website. Disabling analytics cookies may limit our ability to understand website usage but should not prevent access to the website’s main content. You may also ask what personal information EasyTripMate holds about you, request a correction, withdraw optional marketing permission or ask for deletion where retention is no longer required.
Children’s information
Information about a child should be supplied only by a parent, guardian or authorised group organiser and only when relevant to the journey. EasyTripMate should not knowingly use children’s information for unrelated marketing.
External links
The website may link to WhatsApp, email services, maps, social platforms or third-party travel resources. Those services operate separately and their privacy practices apply when you use them. EasyTripMate is not responsible for the content or data practices of an external website or application.
Contact & updates
Privacy questions or requests can be sent to info@easytripmate.com or discussed by calling +91 99333 74041. This policy may be updated when EasyTripMate changes its services or website tools. The updated date at the top will show when the page was last revised.